Refund policy
At Zyro, we strive to deliver quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.
1. Return Policy
We currently do not accept returns once the product has been delivered.
However, returns may be considered only under the following conditions:
- You received a damaged or defective product
- You received the wrong item
To be eligible:
- You must contact us within 48 hours of delivery
- The product must be unused and in original packaging
- Proper unboxing video/photo proof is required
2. Exchange Policy
We offer exchanges only in specific cases:
- Size issue (if applicable)
- Wrong product delivered
- Damaged or defective product
Note: Exchange requests are subject to product availability.
3. Refund Policy
Refunds are processed only if:
- The product is out of stock for exchange
- The issue is verified and approved by our team
Once approved:
- Refund will be processed within 5–7 business days
- Amount will be credited to the original payment method
4. Non-Eligible Items
Refunds or exchanges will not be accepted if:
- Request is made after 48 hours of delivery
- Product is used, washed, or damaged by the customer
- No proof (photo/video) is provided
5. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, orders cannot be cancelled
6. Contact Us
For any return, exchange, or refund queries, contact us at: